Shokz App Privacy Policy
Date published: October 2026
Effective date: October 2026
Last modified: October 2026
INTRODUCTION
We, referred to as “Shokz”, “our” or “us”, recognize the importance of maintaining the privacy of the viewer/visitor/user (“you” or “your”) for visiting or using our App products and services and value your privacy and appreciate your trust in us. This Privacy Policy (“Policy”) explains what we intend to do with your personal information and how we intend to reach out to you with regard to the same.
When this Policy refers to the expressions “Shokz”, “we”, “our”, or “us”, it means entities/entity within the Shokz family which are/is responsible for your information as set forth below.
Countries |
Shokz Entities |
Mailing Address |
The United States |
Shokz Technology INC and its affiliates |
3200 Gracie Kiltz Lane, Suite 300 Austin, TX 78758 USA |
In this Policy, “affiliates” refers to the entities within the Shokz family that are under the same control as the aforementioned entity.
We remind you that this Policy is dedicated to applying for our App products and services.
This Policy sets out how we collect, use, disclose, store, process and protect any information that you give us, or that we collect when you use our App products and services. For our website services, a separate privacy policy applies. If we ask you to provide certain information by which you can be identified when using Shokz App products and services, it will only be used in accordance with the applicable laws and regulations, this Policy, and/or the Shokz App User Agreement.
It is important that you have a comprehensive understanding of our personal information collection and usage practices, as well as full confidence that ultimately, you have control of any personal information provided to Shokz. Therefore, please read this Policy carefully before using our App products (or services) to understand our Policy to protect your privacy. By using our App products and services or other acts permitted by the applicable laws, you are deemed to have read and acknowledged all the provisions stated in this Policy, including any change we may make from time to time.
In this Policy, “personal information” means information that can be used to directly or indirectly identify an individual, as defined by the applicable laws in the region where you are based.
We are committed to protecting the privacy, confidentiality and security of your personal information by complying with applicable laws, and we are equally committed to ensuring that all our employees and agents uphold these obligations.
This Privacy Policy Contains the Following Sections:
l The Information We Collect and How We Use It
l Cookie and Similar Technologies
l How We Share and Disclose Your Information
l How We Protect Your Information
l Retention of Your Information
l How You Can Manage Your Personal Information
l Transfer of Personal Information Outside of Your Jurisdiction
l How We Process Minors’ information
l California Residents’ Rights
l Updates to the Privacy Policy
l Contact Us
The Information We Collect and How We Use It
We collect personal information in order to operate more efficiently and provide you with the best possible experience. We collect personal information from: (1) information you provide directly to us; (2) information we obtain in the course of your use of our App products and services; and/or (3) information about you from third parties.
We will only collect the information that is necessary for its specified, explicit and legitimate purposes and will not further process it in a manner that is incompatible with those purposes.
The information we collect depends on the products (or services) you actually use, the context in which you interact with us, the choices you make, including your privacy settings, and the products and functions you use. Our products and functions include basic and additional functions. If you refuse to provide relevant information for basic functions, we may not be able to provide you with relevant products or services, or solve your problems. For additional functions, you may choose whether or not to agree to our collection of information. If you disagree, the relevant additional functions may not be available, but it will not affect your use of our core business functions.
1. The Information We Collect
The following categories of information may be collected when you are interacting with Shokz:
(1) Information you provide to us or upload:
l Account Registration and Profile Information: When you create a Shokz account, we collect your email address and the password you set. When you complete your profile, you may provide your name, email address, region, you may optionally provide your gender (we offer options such as "Male," "Female," and "Non-binary"), date of birth, mobile phone number. When you register a product, you need to provide your serial number. If you only need to browse or use basic functions (such as headphone interconnection, App language switching), you do not need to register an account or provide the above information except for your region.
l Marketing Activity Information: If you choose to participate in our marketing activities (including filling out online questionnaires), we may collect information you provide during the activity, such as your name, age, region, contact information, and product feedback.
l User Communication and Feedback Information: When you contact us through the "Feedback" feature, we collect any images you choose to upload, your application diagnostic logs (if provided), and the content of your feedback, the associated device and contact information to help us diagnose the issue.
(2) Information We Automatically Collect During Your Use of the Services
l Device Connection and Interaction Information: To enable the connection and control between your mobile phone and headphones, we collect your headphones' model, Bluetooth address, and product firmware version number.
l Device and Network Information: To ensure the stable operation and security of our services, we may collect your device information, such as IP address, system language, device model, operating system version, and application crash logs.
l MultiPoint Pairing Device Information: When you use the "MultiPoint Pairing" feature to connect your headphones to two devices simultaneously, the Bluetooth name of the second device may be transmitted to your primary device and displayed in the App to help you manage the connections.
(3) Usage Information: We may collect information about how you use our products and services through technical means, such as the number of visits to a specific page, the duration of your stay, the status of buttons, and the number of clicks on a particular button. This type of information, when used alone, generally cannot identify you personally.
(4) Device Identifiers: We may collect device identifiers, such as a UUID associated with your device, to recognize the same device when it accesses the App and to support analytics, product improvement, personalized marketing messages and other purposes described in this Privacy Policy.
2. Device Access Permission for Our App
To provide you with our services, we need to request certain permissions from your device. The permissions we request vary depending on your operating system (iOS or Android). You can manage these permissions at any time in your device's “Settings.”
(1) For iOS Users:
l Bluetooth: This permission is essential for the App’s core functionality. We use it to discover, connect, and communicate with your Shokz headphones to enable features like switching EQ modes, managing MultiPoint Pairing, and performing firmware upgrades. If you deny this permission, the App cannot connect to your headphones.
l Photo Album: We only request this permission when you choose to use a feature that requires it, such as uploading a screenshot in the “Feedback” section or setting a profile picture. The App will only access the files you actively select.
l Notifications: We may request permission to send you notifications. If you allow this permission, we may send you service-related notifications, product or feature updates, reminders, personalized content, recommendations, promotional messages, or other communications through push notifications. You can manage or turn off notifications at any time in your device’s “Settings.” If you deny or turn off this permission, you will not receive push notifications from the App, but you can still use other App features.
(2) For Android Users:
l Nearby Devices (Bluetooth): This permission is essential for the App’s core functionality. On modern versions of Android (Android 12 and higher), the “Nearby Devices” permission allows us to scan for and connect to your Shokz headphones without needing to request the broader Location permission. We use it to discover, connect, and communicate with your headphones to enable all control features. If you deny this permission, the App cannot connect to your headphones.
l Notifications: We may request permission to send you notifications. If you allow this permission, we may send you service-related notifications, product or feature updates, reminders, personalized content, recommendations, promotional messages, or other communications through push notifications. You can manage or turn off notifications at any time in your device’s “Settings.” If you deny or turn off this permission, you will not receive push notifications from the App, but you can still use other App features.
3. How is Your Information Used
We adhere to the principles of Lawfulness, Fairness, and Data Minimization to collect and use your personal information for the following purposes:
(1) Providing and managing our services: We use your personal information to deliver the essential features of our App and ensure a seamless experience with your Shokz products. This includes:
l Account Creation and Management: Your email address and password are used to set up and secure your Shokz account. Optional details, such as your name, gender, or birthday, allow us to personalize your profile.
l Headphone Connection and Control: We use your headphone’s Bluetooth address and serial number to establish and maintain a connection with the App. This supports features like switching EQ modes, managing MultiPoint Pairing, performing firmware upgrades, and adjusting call or prompt settings.
l Localized Services: Your selected region and device’s system language help us display the App in your preferred language and provide region-specific customer support.
(2) Enhancing our products and services: We strive to improve your experience with Shokz products by:
l Analyzing Usage Data: We study aggregated data (e.g., which features you use most) and technical details (e.g., device models and OS versions) to optimize the App’s performance and develop new features.
l Monitoring Stability: Crash logs and diagnostic data, collected via tools like Bugly and Firebase Crashlytics, help us identify and resolve software issues, ensuring the App runs reliably.
l Collecting User Feedback: If you participate in surveys or activities like our “Reward Survey”, your input guides our product development and service improvements.
(3) Communicating with you: Your feedback matters to us. When you use the “Feedback” feature, we use the information you provide to:
l Understand and resolve your concerns or questions.
l Respond to you about the resolution process.
l Enhance our products and services based on your suggestions.
(4) Marketing and promotions: When we use personal information for marketing purposes, we process it in accordance with applicable law, and where required by applicable law, we will obtain your consent. This includes sending marketing communications and personalizing your experience with our products and services. In particular, we may collect, store, track your information to:
l provide you with newsletters and other communications by email or through the App, with your consent where required by applicable law. You have the right to opt out of our proposed use of your personal information for direct marketing by contacting us at privacy@shokz.com. If you no longer wish to receive any or certain types of email communications, you may opt out by following the unsubscribe link located at the bottom of each communication. If you no longer wish to receive any or certain types of in-app marketing communications, you may opt out by turning off “Consent to Marketing” under Me > Legal > Privacy Preference.
l Show you personalised content, recommendations and personalized recommendations and communications. You may notice this personalisation when we contact you with marketing communications and when you visit our App that show advertisements from us. Such personalization may make use of device identifiers (such as a UUID associated with your device), usage information, and other information you provide to us. Please see our Cookie part below for more information. You may withdrawal your consent to personlized marketing anytime by through the settings available in the App or by directly contact us via the privacy@shokz.com.
(5) Ensuring security and legal compliance: We prioritize the security of your data and compliance with legal standards by:
l Meeting Legal Obligations: We process your information as required by applicable laws, regulations, or legal requests.
Cookie and Similar Technologies
In order to In order to improve your experience with the App, we use cookies and similar technologies, including device identifiers (“UUID”) stored on your device and event-tracking technologies, to collect and store information about how the App is used.
These technologies help us recognize your device, understand how users interact with the App, improve App functionality and performance, and , where permitted, provide more relevant content, recommendations, surveys, or marketing communications.
Where required by applicable law, we will obtain your consent before using cookies or similar technologies for analytics, personalization, marketing, or other purposes requiring consent. You may manage your preferences through the settings provided in the App.
Please note that certain features of the App may not function properly if the use of certain cookies or similar technologies is disabled
How We Share and Disclose Your Information
We do not sell your personal information. We may share your personal information ONLY in the following circumstances:
1. Service Providers
We share information with trusted service providers that help us operate, maintain, secure, and improve our products and services, including providers of hosting, analytics, diagnostics, firmware updates, and customer support. These providers may process personal information only on our behalf and under our instructions.
Our App uses third-party SDKs, APIs, and similar technologies to support its functionality, performance, security, and analytics.
Name of the Third Party SDKs or other similar applications |
Company |
Type of personal information collected |
Purpose of use |
Official website link |
NetEase Yidun |
Hangzhou NetEase Zhiqi Technology Co., Ltd. |
Operating system version, CPU architecture, operating system setting information, current application package name, current application signature |
Application reinforcement |
https://dun.163.com/clause/privacy |
AndroidX Webkit (chromium) |
Google Ireland Limited, if you’re located in the European Economic Area (EU countries plus Iceland, Liechtenstein, and Norway) or Switzerland. |
SSID, BSSID, MAC address, WIFI information, sensor, application list information, clipboard |
Use chromium as a built-in browser to access the browse webview page within the App, Open-source development tools to assist in enhancing the basic capabilities of the application. |
https://policies.google.com/privacy |
jl_ota |
Zhuhai JIELI Technology Co., Ltd. |
Bluetooth, MAC address, firmware files |
firmware OTA upgrade to the connected headset |
https://cam.jieliapp.com/app/JL_OTA_SDK_PrivacyPolicy.html |
Bugly SDK (ios) |
Shenzhen Tencent Computer Systems Co., Ltd. |
device model, operating system version, operating system internal version number, wifi status, CPU attributes, remaining memory space, disk space/remaining disk space, running phone status (memory occupied by process, virtual memory, etc.), idfv, whether to jailbreak, region code |
report bugs |
https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56 |
Firebase Analytics (Android) |
Google Ireland Limited, if you’re located in the European Economic Area (EU countries plus Iceland, Liechtenstein, and Norway) or Switzerland. |
AD_ID, android ID |
Provide data analysis on the usage of the application. |
https://policies.google.cn/privacy |
Firebase Crashlytics (Android) |
Google Ireland Limited, if you’re located in the European Economic Area (EU countries plus Iceland, Liechtenstein, and Norway) or Switzerland. |
Device model, operating system version, operating system build number, Wi-Fi status, CPU attributes, available memory, disk space/available disk space, runtime phone status (memory usage by processes, virtual memory, etc.), IDFV, jailbroken status, region code. |
Application Crash Monitoring |
https://policies.google.cn/privacy |
OneSignal Mobile SDK |
OneSignal Inc. |
Email address, cookie ID, mobile device ID, OS/browser type, device settings, session duration, page visits, app activity, transactions, in-app purchases, push notification interactions, interest tags, contact/payment details. |
Provide push notification services. |
https://onesignal.com/ |
2. Affiliates
We may share information within the Shokz group of companies where necessary to provide our products and services, support our business operations, or improve your experience.
3. Your Instructions
We may share information with third parties when you request, authorize, or direct us to do so.
4. Legal Purposes
We may disclose information to regulators, courts, law enforcement authorities, professional advisors, and other third parties where necessary to:
l comply with applicable laws, regulations, legal processes, or governmental requests;
l protect the rights, property, safety, and security of Shokz, our users, or others;
l detect, investigate, and prevent fraud, security incidents, or other unlawful activities；
5. Corporate Transactions
We may share or transfer information in connection with a merger, acquisition, reorganization, financing, bankruptcy, sale of assets, or other corporate transaction. Where required by law, we will provide appropriate notice and safeguards.
6. Third-Party Websites and Services
Our App may contain links to third-party websites, products, or services. We are not responsible for the privacy practices of such third parties. We encourage you to review their privacy policies before providing any personal information.
How We Protect Your Information
1. Technical security protection
We are committed to ensuring that your personal information is secure. In order to prevent unauthorized access, disclosure or other similar risks, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the information we collect on Shokz’s App. We will use all reasonable efforts to safeguard your personal information.
All your personal information is stored on secure servers that are protected in controlled facilities. We classify your data based on importance and sensitivity and ensure that your personal information has the appropriate security level. We have special access controls for cloud-based data storage as well. We regularly review our information collection, storage and processing practices, including physical security measures, to guard against any unauthorized access and use.
We will conduct due diligence on third-party service providers and business partners to ensure that they are capable of protecting your personal information. We will also check whether third parties have adopted appropriate security standards by implementing appropriate contractual restrictions and conducting audits and evaluations when necessary. In addition, we promise to access this information to help employees and third-party service providers and business partners who provide you with products or services to comply with strict contractual confidentiality obligations.
2. Personnel management
We will organize security and privacy protection training and tests to strengthen our employees’ awareness of personal information security. We will take all feasible and legally required measures to protect your personal information. However, you should be aware that the use of the Internet is not always secure. Therefore, we cannot guarantee the security or integrity of any personal information when it is transmitted in both directions via the Internet.
We will deal with the leakage of personal information in accordance with the requirements of applicable data protection laws and regulations, and when necessary, promptly notify the relevant regulatory authorities and data subjects of related data leakage incidents.
3. Account and password protection reminder
The Internet is not an absolutely secure environment. Shokz is not responsible for the security omissions caused by third parties accessing your personal information due to your failure to maintain the privacy of your information. Notwithstanding the above provisions, if any other Internet users use your account without authorization or any other security breaches, you should notify us immediately via privacy@shokz.com. Your assistance will help us protect the privacy of your personal information.
4. Incident notification
After a personal information security incident occurs, we will inform you of the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and suggestions that you can independently prevent and reduce risks within the time limit specified by applicable laws, etc. We will inform you about the incident by email, letter, telephone, push notification, etc. If it is difficult to inform the subject of personal information one by one, we will take a reasonable and effective way to issue an announcement. At the same time, we will also report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.
Retention of Your Information
We will take appropriate and feasible measures to avoid collecting and processing irrelevant personal information. Personal information will be held for as long as it is necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable laws. We shall delete personal information, or anonymise it, as soon as it is reasonable to assume that the purpose for which that personal information was collected is no longer being served by retention of the personal information.
How You Can Manage Your Personal Information and Your Rights
You can access and manage your information in the following ways:
1. Access, update, correct, erase, and restrict your information
You have the right to access, update, correct, erase, and limit certain uses and disclosures of sensitive personal information, where applicable. You can do it yourself in the following ways:
(1) Log in to the App, enter “Information”, click on “Information-Register your product-Log In/Register-Personal Information-Edit Profile”, and then access, correct and supplement related information;
(2) Send an email to privacy@shokz.com to get in touch with us and ask for help to access, correct or supplement your information.
2. Delete your information
You can delete (part of) your information through the method listed in “1. Access, update, correct, erase, and restrict your information”.
If we decide to delete your personal information in response to your deletion request, we will also notify the subject who obtained your personal information from us as much as possible at the same time, and require it to be deleted in time (unless laws and regulations provide otherwise, or these entities have independently obtained your authorization).
3. Acquisition of a personal information copy and portability
You have the right to duplicate and export your information copy. You can do it yourself in the following ways:
(1) Log in to the App, enter “Information”, click on “Information-Register your product-Log In/Register-Personal Information”, and then you may acquire part of the related information herein;
(2) Send an email to privacy@shokz.com to get in touch with us and ask for help to acquire your personal information copy and/or to achieve data portability. A copy of your personal information collected and processed by us will be provided to you upon your request free of charge. For any extra request of the same information, we may charge a reasonable fee based on actual administrative costs according to the applicable laws. You can also ask to receive your personal information in a structured, commonly used format and transmit the information to another data controller.
5. Delete your account
If you would like to delete your entire User Account, you can apply to delete your account in the following ways:
(1) Log into the App and submit an account deletion application through “Information-Register your product-Log In/Register-Personal Information-Edit Profile-Delete Account”;
(2) Send an email to privacy@shokz.com to get in touch with us to help and assist you in applying to delete your account.
After you delete your account, we will stop providing you with products or services, delete your personal information or anonymize it in accordance with the requirements of applicable laws.
6. Responding to your above request
To ensure security, you may need to provide a written request or prove your identity in other ways. We may ask you to verify your identity before processing your request.
We will respond within the time limit specified by applicable laws. For your reasonable request, we do not charge a fee in principle, but for repeated requests that exceed a reasonable limit, we will charge a fee as appropriate. We may refuse to respond to your requests for information that is not directly related to your identity, unreasonable duplication of information, or excessive technical means (including but not limited to, the condition that we need to develop a new system or fundamentally change the current practice), bring risks to the legitimate rights and interests of others, or unrealistic requests.
Transfer of Personal Information Outside of Your Jurisdiction
Shokz is a global company. To offer our services, we may need to transfer your personal information to locations outside of the jurisdiction in which you reside.
As a global company, personal information we collect from you may be primarily transferred to, stored, and processed outside of your country of residence. In addition, your information may be processed in other countries where our affiliated entities or third-party service providers have operations.
These countries may have data protection laws that are different from, and potentially less protective than, the laws of your country of residence. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable law, implementing appropriate safeguards to protect your information.
If you would like more information about our international data transfer practices and the safeguards we have in place, please contact us using the details in the 'Contact Us' section below.
How We Process Minors’ Information
Our product and service do not target minors (including children), do not directly provide products or services to minors, and do not use minors’ personal information for marketing purposes. We attach great importance to protecting the privacy of minors (the age of minors is determined by the laws of each country and region). We consider it the responsibility of parents to monitor their minors’ use of our products and services.
If you are a parent or guardian, and you believe that a minor has submitted personal information to us, please send an email to privacy@shokz.com to ensure that such personal information is deleted immediately and to ensure that the minor unsubscribes from any applicable service.
California Residents’ Rights
This California Privacy Policy applies solely to visitors, users, and others who reside in the State of California. We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) as amended by the California Privacy Rights Act (CPRA). This notice should be read in conjunction with our Privacy Policy. To the extent any provision in this California Privacy Policy conflicts with a provision of the Privacy Policy, the California Privacy Policy shall govern with respect to visitors, users, and others who reside in the State of California.
The information reflects Shokz’s current practices and practices during the past 12 months. Certain terms used in this section have the meanings given to them in the California Consumer Privacy Act (“CCPA”).
1. Personal Information We Collect, Use, and Disclose
As required by CCPA, the following table summarizes the categories of personal information we collect and how we use and disclose it. More information about the information we collect, our purposes for collection, and the third parties to whom we disclose information is described in the preceding sections of this Privacy Policy.
CCPA Category of Personal Information |
Examples of Personal Information We Collect |
Sources of Personal Information |
Business or Commercial Purpose for Collection/Use |
Categories of Third Parties to Whom Information is Disclosed for a Business Purpose |
Categories of Third Parties to Whom Information is "Shared" for Cross-Context Behavioral Advertising |
Identifiers |
name, email, phone number, IP address, product serial number, device ID |
Directly from you; Automatically from your device |
To create and maintain your account; provide core services; customer support; ensure security; marketing (with consent) |
Affiliates; Service Providers (cloud hosting, customer support, security providers) |
Advertising Partners |
Personal Information (Cal. Customer Records statute) |
name, phone number |
Directly from you |
To create and maintain your account; customer support; marketing (with consent) |
Affiliates; Service Providers |
None |
Protected Classification Characteristics |
age (from birthday), gender (including non-binary) |
Directly from you |
To personalize your profile |
Affiliates; Service Providers (data hosting) |
None |
Commercial Information |
registered products |
Directly from you |
Customer service, warranty, firmware updates |
Affiliates; Service Providers |
None |
Internet or Electronic Network Activity |
crash logs |
Third-party partners (crash reporting) |
App stability and security |
Affiliates; Service Providers (crash reporting) |
None |
Geolocation Data |
approximate location from IP or user selection |
Automatically from your device; Directly from you |
Localized services (language, regional support) |
Affiliates; Service Providers |
None |
Audio, Electronic, Visual Data |
photos uploaded in feedback |
Directly from you |
Diagnose and resolve support issues |
Affiliates; Service Providers (support, hosting) |
None |
Sensitive Personal Information |
account password |
Directly from you |
Account security and authentication |
Affiliates; Service Providers (secure hosting) |
None |
2. Sale and Sharing of Personal Information
Shokz does not sell your personal information. Shokz also does not share your personal information for cross-context behavioral advertising, as defined under the CCPA.
We may use information such as device identifiers, usage information, and your interactions with the App to provide in-App messages, personalized content, recommendations, or promotional communications relating to Shokz products and services. These activities are conducted within our App and services and are not intended to constitute a “sale” or “sharing” of personal information under the CCPA.
If our practices change and we sell personal information or share personal information for cross-context behavioral advertising in the future, we will update this Privacy Policy and provide California residents with the rights and choices required by applicable law.
3. Use and Disclosure of Sensitive Personal Information
As noted in the table above, we collect one category of sensitive personal information: your account login credentials. Specifically, we use your login credentials solely to provide the services you requested (i.e., to allow you to log in to your account), to ensure the security and integrity of your account. Shokz does not sell or share this information and Shokz does not use or disclose your sensitive personal information for purposes other than those specified in California Code of Regulations, title 11, section 7027(m).
4. Your California Privacy Rights
As a California resident, you have the following rights with respect to your personal information:
(1) The Right to Know. You have the right to request that we disclose to you:
l the categories and/or specific pieces of personal information we have collected about you;
l the categories of sources for that personal information;
l the purposes for which we use that information;
l the categories of third parties with whom we disclose the information, and
l the categories of information we sell or disclose to third parties.
You can make a request to know up to twice a year, free of charge.
(2) The Right to Delete. You have the right to request that we delete personal information we have collected and retained from or about you, and tell our service providers to do the same, subject to certain exceptions (such as if we are legally required to keep the information).
(3) The Right to Correct. You have the right to request that we correct inaccurate personal information that we maintain about you.
(4) The Right to Opt-Out of Sale / Sharing. You have the right to direct us not to sell or share your personal information (“opt-out”). We do not sell or share your personal information after we receive your opt-out request unless you later authorize us to do so again.
(5) The Right Against Discrimination. We will not discriminate against you (for example, charge you different prices or rates for goods or services) for exercising any of your rights described in this section.
(6) Right to Limit Use and Disclosure of Sensitive Personal Information. You can direct us to only use your sensitive personal information for limited purposes. Given that, we only use and disclose your sensitive personal information for permitted purposes under the CCPA.
(7) Shine the Light Requests. California residents have the right to request information under the Shine the Light Act. And yet, we do not currently disclose your personal information to third parties for their own direct marketing purposes.
5. How to Exercise Your Rights
You may submit a request to exercise your rights to know, delete, or correct by:
(1) Emailing us at privacy@shokz.com.
(2) Calling us toll-free at 737-215-4011.
To opt out of the “sharing” of your personal information, please visit the "Do not sell/share my information" link at the footer of our websites and follow the instructions. You can also opt out by emailing us at privacy@shokz.com.
6. Verification Process
To protect your privacy, we will take steps to verify your identity before fulfilling your request. We will verify your request by asking you to provide information that matches the information we have on file for you. The information we ask you to provide to verify your identity will depend on your prior interactions with us and the sensitivity of the personal information at issue.
7. Authorized Agents
You may designate an authorized agent to make a request on your behalf. We will require the authorized agent to provide proof of your written permission to make the request, and we will also need to verify your own identity directly with us before processing the agent's request.
Updates to the Privacy Policy
We keep our Privacy Policy under regular review and may update it to reflect changes to our information practices. The updated Privacy Policy will obtain your prior explicit consent. You can check the “Effective date” at the beginning of the document to see if the Privacy Policy has changed since the last time you checked it. If we make a substantial change to this Policy, you will receive the corresponding notification required by applicable laws. If you continue to use this service, we confirm that you have read and understood the latest version of the Privacy Policy.
Contact Us
If you have any comments or questions about this Privacy Policy, please contact our Data Protection Officer (DPO) at privacy@shokz.com. Our professional privacy protection team will handle your request and respond to you within the time limit under the laws. If you are not satisfied with the response you received, you can hand over the complaint to the relevant regulatory authority in your jurisdiction.
