Shokz App Privacy Policy
Effective date: November 2025
Last modified: November 2025
INTRODUCTION
We, referred to as “Shokz”, “our” or “us”, recognize the importance of maintaining the privacy of the viewer/visitor/user (“you” or “your”) for visiting or using our App products and services and value your privacy and appreciate your trust in us. This Privacy Policy (“Policy”) explains what we intend to do with your personal information and how we intend to reach out to you with regard to the same.
When this Policy refers to the expressions “Shokz”, “we”, “our”, or “us”, it means entities/entity within the Shokz family which are/is responsible for your information as set forth below.
| Countries and/or Regions | Shokz Entities | Contact Address |
| All countries and/or regions except the United States | Shenzhen Shokz Co., Ltd. |
1st to 4th Floor, Building 26, Shancheng Industrial Zone, Langxin Community, Shiyan Street, Bao’an District Shenzhen |
In this Policy, “affiliates” refers to the entities within the Shokz family that are under the same control as the aforementioned entity.
We remind you that this Policy is dedicated to applying for our App products and services.
This Policy sets out how we collect, use, disclose, store, process and protect any information that you give us, or that we collect when you use our App products and services. For our website services, a separate privacy policy applies. If we ask you to provide certain information by which you can be identified when using Shokz App products and services, it will only be used in accordance with the applicable laws and regulations, this Policy, and/or the Shokz App User Agreement.
It is important that you have a comprehensive understanding of our personal information collection and usage practices, as well as full confidence that ultimately, you have control of any personal information provided to Shokz. Therefore, please read this Policy carefully before using our App products (or services) to understand our Policy to protect your privacy. By using our App products and services or other acts permitted by the applicable laws, you are deemed to have read and acknowledged all the provisions stated in this Policy, including any change we may make from time to time.
In this Policy, “personal information” means information that can be used to directly or indirectly identify an individual, as defined by the applicable laws in the region where you are based.
We are committed to protecting the privacy, confidentiality and security of your personal information by complying with applicable laws, and we are equally committed to ensuring that all our employees and agents uphold these obligations.
This Privacy Policy Contains the Following Sections:
· The Information We Collect and How We Use It
· Direct Marketing
· Cookie and Similar Technologies
· How We Share and Disclose Your Information
· How We Protect Your Information
· Retention of Your Information
· How You Can Manage Your Personal Information
· Transfer of Personal Information Outside of Your Jurisdiction
· How We Process Minors’ information
· EU / UK Residents’ Rights
· California Residents’ Rights
· Updates to the Privacy Policy
· Contact Us
The Information We Collect and How We Use It
We collect personal information in order to operate more efficiently and provide you with the best possible experience. We collect personal information from: (1) information you provide directly to us; (2) information we obtain in the course of your use of our App products and services; and/or (3) information about you from third parties.
We will only collect the information that is necessary for its specified, explicit and legitimate purposes and will not further process it in a manner that is incompatible with those purposes.
The information we collect depends on the products (or services) you actually use, the context in which you interact with us, the choices you make, including your privacy settings, and the products and functions you use. Our products and functions include basic and additional functions. If you refuse to provide relevant information for basic functions, we may not be able to provide you with relevant products or services, or solve your problems. For additional functions, you may choose whether or not to agree to our collection of information. If you disagree, the relevant additional functions may not be available, but it will not affect your use of our core business functions.
1. The Information We Collect
The following categories of information may be collected when you are interacting with Shokz:
(1) Information you provide to us or upload:
· Account Registration and Profile Information: When you create a Shokz account, we collect your email address and the password you set. When you complete your profile, you may provide your name, email address, region, you may optionally provide your gender (we offer options such as "Male," "Female," and "Non-binary"), date of birth, mobile phone number. When you register a product, you need to provide your serial number. If you only need to browse or use basic functions (such as headphone interconnection, App language switching), you do not need to register an account or provide the above information except for your region.
· Marketing Activity Information: If you choose to participate in our marketing activities (including filling out online questionnaires), we may collect information you provide during the activity, such as your name, age, region, contact information, and product feedback.
· User Communication and Feedback Information: When you contact us through the "Feedback" feature, we collect any images you choose to upload, your application diagnostic logs (if provided), and the content of your feedback, the associated device and contact information to help us diagnose the issue.
(2) Information We Automatically Collect During Your Use of the Services
· Device Connection and Interaction Information: To enable the connection and control between your mobile phone and headphones, we collect your headphones' model, Bluetooth address, and product firmware version number.
· Device and Network Information: To ensure the stable operation and security of our services, we may collect your device information, such as IP address, system language, device model, operating system version, and application crash logs.
· MultiPoint Pairing Device Information: When you use the "MultiPoint Pairing" feature to connect your headphones to two devices simultaneously, the Bluetooth name of the second device may be transmitted to your primary device and displayed in the App to help you manage the connections.
(3) Usage Information: We may collect information about how you use our products and services through technical means, such as the number of visits to a specific page, the duration of your stay, the status of buttons, and the number of clicks on a particular button. This type of information, when used alone, generally cannot identify you personally.
2. Device Access Permission for Our App
To provide you with our services, we need to request certain permissions from your device. The permissions we request vary depending on your operating system (iOS or Android). You can manage these permissions at any time in your device's “Settings.”
(1) For iOS Users:
· Bluetooth: This permission is essential for the App’s core functionality. We use it to discover, connect, and communicate with your Shokz headphones to enable features like switching EQ modes, managing MultiPoint Pairing, and performing firmware upgrades. If you deny this permission, the App cannot connect to your headphones.
· Photo Album: We only request this permission when you choose to use a feature that requires it, such as uploading a screenshot in the “Feedback” section or setting a profile picture. The App will only access the files you actively select.
(2) For Android Users:
· Nearby Devices (Bluetooth): This permission is essential for the App’s core functionality. On modern versions of Android (Android 12 and higher), the “Nearby Devices” permission allows us to scan for and connect to your Shokz headphones without needing to request the broader Location permission. We use it to discover, connect, and communicate with your headphones to enable all control features. If you deny this permission, the App cannot connect to your headphones.
3. How is Your Information Used
We adhere to the principles of Lawfulness, Fairness, and Data Minimization to collect and use your personal information for the following purposes:
(1) Providing and managing our services: We use your personal information to deliver the essential features of our App and ensure a seamless experience with your Shokz products. This includes:
· Account Creation and Management: Your email address and password are used to set up and secure your Shokz account. Optional details, such as your name, gender, or birthday, allow us to personalize your profile.
· Headphone Connection and Control: We use your headphone’s Bluetooth address and serial number to establish and maintain a connection with the App. This supports features like switching EQ modes, managing MultiPoint Pairing, performing firmware upgrades, and adjusting call or prompt settings.
· Localized Services: Your selected region and device’s system language help us display the App in your preferred language and provide region-specific customer support.
(2) Enhancing our products and services: We strive to improve your experience with Shokz products by:
· Analyzing Usage Data: We study aggregated data (e.g., which features you use most) and technical details (e.g., device models and OS versions) to optimize the App’s performance and develop new features.
· Monitoring Stability: Crash logs and diagnostic data, collected via tools like Bugly and Firebase Crashlytics, help us identify and resolve software issues, ensuring the App runs reliably.
· Collecting User Feedback: If you participate in surveys or activities like our “Reward Survey”, your input guides our product development and service improvements.
(3) Communicating with you: Your feedback matters to us. When you use the “Feedback” feature, we use the information you provide to:
· Understand and resolve your concerns or questions.
· Respond to you about the resolution process.
· Enhance our products and services based on your suggestions.
(4) Marketing and promotions: With your explicit consent, we may use your email address to send you updates about Shokz products, services, and special offers. You can opt out at any time by:
· Clicking the unsubscribe link in any marketing email.
· Contacting us directly via the privacy@shokz.com.
(5) Ensuring security and legal compliance: We prioritize the security of your data and compliance with legal standards by:
· Meeting Legal Obligations: We process your information as required by applicable laws, regulations, or legal requests.
Direct Marketing
If you provide your email address, we may use the email address to provide marketing materials to you relating to the products and services of Shokz.
We will only use your personal information after we obtain your prior explicit consent and involve a clear affirmative action or indication of no objection in accordance with local data protection laws, which may require separate explicit consent. You have the right to opt out of our proposed use of your personal information for direct marketing by contacting us at privacy@shokz.com. If you no longer wish to receive any or certain types of email communications, you may opt out by following the unsubscribe link located at the bottom of each communication. We will not transfer your personal information to our business partners for use by our business partners in direct marketing.
Cookie and Similar Technologies
In order to make your access easier, we may collect and store data related to your access to this App service through the use of various technologies. When you access this App again, we can know who you are and provide you with better services through the analyzing of your past data, including the use of your mobile phone number or email address you use to log into your App account and small data files to identify you, which is to understand your using habits thus you do not need to enter the account information repeatedly, or to help determine the security status of your account. These data files may be Cookie, flash Cookie, or other local storage provided by your browser or associated applications (referred to as “Cookie”).
Please understand that some of our services can only be achieved by using Cookie. If your browser or the additional services of your browser allow, you can modify the acceptance of Cookie or reject the Cookie of this App, but you may not be able to use the services of this App that rely on Cookie in some cases.
How We Share and Disclose Your Information
1. Information Sharing and Disclosing
We promise that we do not share your information with any company, organization, and individual other than Shokz, unless:
(1) Sharing as required by law: We may share your personal information with external parties when it is necessary to comply with laws and regulations, resolve disputes or litigation, or respond to requests from administrative or judicial authorities.
(2) Sharing with explicit consent: After obtaining your explicit consent, we may share your personal information with other parties.
(3) When you choose to share: When you issue a products or services related claim, we will share the necessary information related to your order with the provider of related products or services according to your choice to effectuate your purpose.
(4) Sharing with affiliates: We may share personal information about you with our affiliates, which is critical to enhancing our services and your customer experience.
(5) Sharing with authorized partners: In order to conduct business operations smoothly and provide you with the full capabilities of our products and services, we may disclose your personal information from time to time to our third-party service providers, which are our delivery service providers, including:
· Third-party service providers and business partners
To deliver our services effectively and enhance your experience with our App, we collaborate with carefully selected third-party service providers. These trusted partners assist us in various aspects of our operations and may process your personal information on our behalf. We are committed to safeguarding your privacy and ensuring that any data sharing is conducted with care and only for specific, legitimate purposes. We promise to share information to provide services only for legitimate, legal, necessary, specific and clear purposes.
Our service providers fall into the following categories:
· Cloud Storage and Hosting Providers: These providers offer the secure infrastructure needed to store and process your data, such as your account information and product registration details.
· Application Performance and Crash Reporting Services: To ensure our App is stable and reliable, we use services that help us identify, diagnose, and fix software bugs and performance issues.
· Firmware Update (OTA) Providers: We partner with technology providers to securely deliver over-the-air firmware updates to your headphones, ensuring they have the latest features and security enhancements.
· Customer Communication and Support Platforms: When you provide feedback or contact us for support, we may use third-party platforms to manage and respond to your inquiries efficiently.
· Professional Advisors: We may share information with our lawyers, auditors, accountants, and other professional advisors as necessary to obtain professional advice and manage our business operations.
We take the following measures to protect your personal information when working with third-party service providers:
· Necessity and Purpose Limitation: We only share the minimum information required for the provider to perform their designated functions and strictly limit their use of your data to the purposes we specify.
· Contractual Safeguards: All service providers are bound by robust data processing agreements that enforce strict confidentiality, security standards, and compliance with this Privacy Policy and applicable data protection laws in your jurisdiction.
· Due Diligence: We conduct thorough vetting of all service providers to ensure they meet our high standards for data protection and security.
· Transparency: For a comprehensive list of the third-party SDKs integrated into our App, including the data they collect and their purposes, please refer to the “Third-Party SDKs and Other Similar Applications” section below.
· Third-party SDKs and other similar applications
In order to enable you to use the above services and features, our application may embed SDKs or other similar applications from licensed partners:
| Name of the Third Party SDKs or other similar applications | Company | Type of personal information collected | Purpose of use | Official website link |
| NetEase Yidun | Hangzhou NetEase Zhiqi Technology Co., Ltd. | Operating system version, CPU architecture, operating system setting information, current application package name, current application signature | Application reinforcement | https://dun.163.com/clause/privacy |
| AndroidX Webkit (chromium) |
Google Ireland Limited, if you’re located in the European Economic Area (EU countries plus Iceland, Liechtenstein, and Norway) or Switzerland. Google LLC, based in the United States, for the rest of the world |
SSID, BSSID, MAC address, WIFI information, sensor, application list information, clipboard | Use chromium as a built-in browser to access the browse webview page within the App, Open-source development tools to assist in enhancing the basic capabilities of the application. | https://policies.google.com/privacy |
| jl_ota | Zhuhai JIELI Technology Co., Ltd. | Bluetooth, MAC address, firmware files | firmware OTA upgrade to the connected headset | https://cam.jieliapp.com/app/JL_OTA_SDK_PrivacyPolicy.html |
| Bugly SDK (ios) | Shenzhen Tencent Computer Systems Co., Ltd. | device model, operating system version, operating system internal version number, wifi status, CPU attributes, remaining memory space, disk space/remaining disk space, running phone status (memory occupied by process, virtual memory, etc.), idfv, whether to jailbreak, region code | report bugs | https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56 |
| Firebase Analytics (Android) |
Google Ireland Limited, if you’re located in the European Economic Area (EU countries plus Iceland, Liechtenstein, and Norway) or Switzerland. Google LLC, based in the United States, for the rest of the world |
AD_ID, android ID | Provide data analysis on the usage of the application. | https://policies.google.cn/privacy |
| Firebase Crashlytics (Android) |
Google Ireland Limited, if you’re located in the European Economic Area (EU countries plus Iceland, Liechtenstein, and Norway) or Switzerland. Google LLC, based in the United States, for the rest of the world |
Device model, operating system version, operating system build number, Wi-Fi status, CPU attributes, available memory, disk space/available disk space, runtime phone status (memory usage by processes, virtual memory, etc.), IDFV, jailbroken status, region code. | Application Crash Monitoring | https://policies.google.cn/privacy |
We will conduct strict security checks on the Application Programming Interface (API) and Software Development Kit (SDK) from which our authorized partners obtain relevant information, and agree on strict data protection measures with our authorized partners so that they handle personal information in accordance with our commissioning purposes, service descriptions, this privacy policy, and any other relevant confidentiality and security measures.
If you no longer wish us to share the relevant information, please contact us via privacy@shokz.com.
· Others
According to the requirements of laws and regulations, legal procedures, litigation and/or requirements of public institutions and government departments in accordance with the law, Shokz may need to disclose your personal information. If we determine that disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance, we may also disclose information about you.
If we determine that in order to enforce our terms or to protect our operations, rights, assets or products, or to protect the legitimate interests of users, or to achieve the following purposes (detection, prevention and resolution of fraud, unauthorized use of products, violation of our terms or policies, or other harmful or illegal activities) disclosure is reasonably necessary, and we may also disclose information about you. (For the avoidance of doubt, Shokz will collect, use or disclose your personal information without your consent only within the scope clearly permitted by local data protection laws) This may include providing information to public or government agencies; exchange information about the reliability of your account with third-party partners to prevent fraud, violations and other harmful cases.
In addition, we may share your personal information with:
· Our accountants, auditors, lawyers or consultants, when we ask them to provide professional advice; and
· Any third party authorized by you.
We will not transfer your personal information to any company, organization or individual, unless:
(1) Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;
(2) In the case of merger, acquisition, bankruptcy or liquidation of Shokz, or other situations involving merger, acquisition bankruptcy or liquidation, in line with applicable data protection principles. If the transfer of personal information is involved, we will require new companies or organizations that hold your personal information to continue to be restricted by this Policy, otherwise we will require the companies, organizations or individuals to seek authorization and consent from you again.
We will not disclose your personal information unless we obtain your explicit consent or based on your choice.
2. Exceptions for obtaining prior consent when sharing, transferring, and publicly disclosing personal information
In the following situations, sharing, transferring, and disclosing your personal information may not require your prior consent in line with applicable principles of data protection law.
(1) Related to national security and national defense security;
(2) Related to public safety, public health, and major public interests;
(3) Related to judicial or administrative law enforcement such as criminal investigation, prosecution, trial, and sentence execution;
(4) In order to protect your or other individuals’ life, property and other major legal rights, but it is difficult to obtain the consent;
(5) Your personal information disclosed to the public by yourself;
(6) Collect personal information from legally and publicly disclosed information, such as legal news reports, government information disclosure and other channels.
3. Links to Third-Party Websites and Services
Our App may contain links to third-party websites, products, and services, such as our official website, social media pages, or partner sites. Please be aware that any information you provide when accessing these third-party services is governed by their own privacy policies, not this one. We are not responsible for the data processing practices of any third party. We encourage you to carefully read and understand their privacy practices before providing any personal information to them.
How We Protect Your Information
1. Technical security protection
We are committed to ensuring that your personal information is secure. In order to prevent unauthorized access, disclosure or other similar risks, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the information we collect on Shokz’s App. We will use all reasonable efforts to safeguard your personal information.
All your personal information is stored on secure servers that are protected in controlled facilities. We classify your data based on importance and sensitivity and ensure that your personal information has the appropriate security level. We have special access controls for cloud-based data storage as well. We regularly review our information collection, storage and processing practices, including physical security measures, to guard against any unauthorized access and use.
We will conduct due diligence on third-party service providers and business partners to ensure that they are capable of protecting your personal information. We will also check whether third parties have adopted appropriate security standards by implementing appropriate contractual restrictions and conducting audits and evaluations when necessary. In addition, we promise to access this information to help employees and third-party service providers and business partners who provide you with products or services to comply with strict contractual confidentiality obligations.
2. Personnel management
We will organize security and privacy protection training and tests to strengthen our employees’ awareness of personal information security. We will take all feasible and legally required measures to protect your personal information. However, you should be aware that the use of the Internet is not always secure. Therefore, we cannot guarantee the security or integrity of any personal information when it is transmitted in both directions via the Internet.
We will deal with the leakage of personal information in accordance with the requirements of applicable data protection laws and regulations, and when necessary, promptly notify the relevant regulatory authorities and data subjects of related data leakage incidents.
3. Account and password protection reminder
The Internet is not an absolutely secure environment. Shokz is not responsible for the security omissions caused by third parties accessing your personal information due to your failure to maintain the privacy of your information. Notwithstanding the above provisions, if any other Internet users use your account without authorization or any other security breaches, you should notify us immediately via privacy@shokz.com. Your assistance will help us protect the privacy of your personal information.
4. Incident notification
After a personal information security incident occurs, we will inform you of the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and suggestions that you can independently prevent and reduce risks within the time limit specified by applicable laws, etc. We will inform you about the incident by email, letter, telephone, push notification, etc. If it is difficult to inform the subject of personal information one by one, we will take a reasonable and effective way to issue an announcement. At the same time, we will also report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.
Retention of Your Information
We will take appropriate and feasible measures to avoid collecting and processing irrelevant personal information. Personal information will be held for as long as it is necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable laws. We shall delete personal information, or anonymise it, as soon as it is reasonable to assume that the purpose for which that personal information was collected is no longer being served by retention of the personal information.
How You Can Manage Your Personal Information
You can access and manage your information in the following ways:
1. Access, update, correct, erase, and restrict your information
You have the right to access, update, correct, erase, and restrict your information. You can do it yourself in the following ways:
(1) Log in to the App, enter “Information”, click on “Information-Register your product-Log In/Register-Personal Information-Edit Profile”, and then access, correct and supplement related information;
(2) Send an email to privacy@shokz.com to get in touch with us and ask for help to access, correct or supplement your information.
2. Delete your information
You can delete (part of) your information through the method listed in “1. Access, update, correct, erase, and restrict your information”.
If we decide to delete your personal information in response to your deletion request, we will also notify the subject who obtained your personal information from us as much as possible at the same time, and require it to be deleted in time (unless laws and regulations provide otherwise, or these entities have independently obtained your authorization).
3. Withdraw of consent
You may withdraw your consent for the collection, use and/or disclosure of your personal information in our possession or control by submitting a request to us and/or changing your mobile phone settings. You can change the privacy settings yourself under “Phone Settings-Shokz-Manage Permissions” or contact us at privacy@shokz.com.
After you withdraw your consent, we will no longer process the corresponding personal information. Please note that depending on the extent of your withdrawal of consent for us to process your personal information, it may mean that you will not be able to enjoy all app functions. However, your decision to withdraw your consent will not affect the previous processing of personal information based on your previous consent.
4. Acquisition of a personal information copy
You have the right to duplicate and export your information copy. You can do it yourself in the following ways:
(1) Log in to the App, enter “Information”, click on “Information-Register your product-Log In/Register-Personal Information”, and then you may acquire part of the related information herein;
(2) Send an email to privacy@shokz.com to get in touch with us and ask for help to acquire your personal information copy.
5. Delete your account
If you would like to delete your entire User Account, you can apply to delete your account in the following ways:
(1) Log into the App and submit an account deletion application through “Information-Register your product-Log In/Register-Personal Information-Edit Profile-Delete Account”;
(2) Send an email to privacy@shokz.com to get in touch with us to help and assist you in applying to delete your account.
After you delete your account, we will stop providing you with products or services, delete your personal information or anonymize it in accordance with the requirements of applicable laws.
6. Responding to your above request
To ensure security, you may need to provide a written request or prove your identity in other ways. We may ask you to verify your identity before processing your request.
We will respond within the time limit specified by applicable laws. For your reasonable request, we do not charge a fee in principle, but for repeated requests that exceed a reasonable limit, we will charge a fee as appropriate. We may refuse to respond to your requests for information that is not directly related to your identity, unreasonable duplication of information, or excessive technical means (including but not limited to, the condition that we need to develop a new system or fundamentally change the current practice), bring risks to the legitimate rights and interests of others, or unrealistic requests.
In the following situations, we will not be able to respond to your request in accordance with laws and regulations:
(1) Related to national security and national defense security;
(2) Related to public security, public health, and major public interests;
(3) Related to criminal investigation, prosecution, trial and execution of judgments;
(4) There is sufficient evidence to show that the subject of personal information has subjective malice or abuse of rights;
(5) Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
(6) Involving business secrets.
Transfer of Personal Information Outside of Your Jurisdiction
Shokz is a global company. To offer our services, we may need to transfer your personal information to locations outside of the jurisdiction in which you reside.
As a global company, personal information we collect from you may be primarily transferred to, stored, and processed outside of your country of residence. In addition, your information may be processed in other countries where our affiliated entities or third-party service providers have operations.
These countries may have data protection laws that are different from, and potentially less protective than, the laws of your country of residence. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable law, implementing appropriate safeguards to protect your information.
If you would like more information about our international data transfer practices and the safeguards we have in place, please contact us using the details in the 'Contact Us' section below.
How We Process Minors’ Information
Our product and service do not target minors (including children), do not directly provide products or services to minors, and do not use minors’ personal information for marketing purposes. We attach great importance to protecting the privacy of minors (the age of minors is determined by the laws of each country and region). We consider it the responsibility of parents to monitor their minors’ use of our products and services.
If you are a parent or guardian, and you believe that a minor has submitted personal information to us, please send an email to privacy@shokz.com to ensure that such personal information is deleted immediately and to ensure that the minor unsubscribes from any applicable service.
Updates to the Privacy Policy
We keep our Privacy Policy under regular review and may update it to reflect changes to our information practices. The updated Privacy Policy will obtain your prior explicit consent. You can check the “Effective date” at the beginning of the document to see if the Privacy Policy has changed since the last time you checked it. If we make a substantial change to this Policy, you will receive the corresponding notification required by applicable laws. If you continue to use this service, we confirm that you have read and understood the latest version of the Privacy Policy.
Contact Us
If you have any comments or questions about this Privacy Policy, please contact our Data Protection Officer (DPO) at privacy@shokz.com. Our professional privacy protection team will handle your request and respond to you within the time limit under the laws. If you are not satisfied with the response you received, you can hand over the complaint to the relevant regulatory authority in your jurisdiction.
